What You Can Do If Your Power Goes OffWhat You Can Do If Your Power Goes Off
At ED2, we work hard to provide safe and reliable electricity. However, despite our best efforts, power outages can still occur. Here’s what to do on those rare occasions when the electricity goes off.
- Check with neighbors. If your home is the only one without power, it’s most likely a problem with your electric service. Check the breaker box or call an electrician*.
- If the neighbors are out of power, it is likely a problem with the electric distribution system in your area. Call ED2 at 520-723-7741 or 800-668-8079 after hours. Call volume may be high, so your call could take a few minutes to get through. Please be prepared to provide your name, address, phone number, how long the power has been off, and (if possible) your ED2 account number.
- Turn off the air conditioner, stove, clothes dryer, pool pump and water heater. Unplug computers, stereos and TVs.
- Leave a light on so you know when power is restored.
- When the power comes on wait 5-10 minutes before turning on the air conditioner and other appliances. This will prevent overloading the system and may avoid another outage
If The Power Is Off Only At Your HomeIf The Power Is Off Only At Your Home
If your home is the only one with no power, it may be your circuit breaker box.
- If all the power is off check the main breaker, if you feel competent doing so. First turn off all major appliances and most lights. Leave one light on so you can see when power is restored.
- Push the main breaker all the way to the “off” position, then all the way to the “on” position. It may take a considerable amount of force to move that breaker, so push hard.
- If this restores power to some of the house, continue the same process with all the smaller breakers until all the power is restored.
- If the power goes out again, call an electrician to correct the problem. Older homes may have fuses instead of circuit breakers. Some fuses have exposed terminals that can deliver a shock when touched. If you are not comfortable with changing fuses, call an electrician for assistance.*
*If you would like the name of a licensed electrician, call the Arizona Electric Council at 602-277-3736.
Notice For Medical Care CustomersNotice For Medical Care Customers
Outages seldom last more than a few hours. However, there are exceptions and it’s best to be prepared.
- If you have electrically operated medical equipment, inquire about registering at 520-723-7741. This alerts ED2 to your needs.
- Plan for a place to stay in the event of an extended outage. It should be out of your neighborhood as it is likely that all power in your area will be out at the same time.
- Keep flashlights and extra batteries handy, and be sure everyone knows where they are located. Use your car or battery powered radio to keep up to date with the news and the progress being made in restoring the power.
- Know how to open the garage door without using the electric opener.
- Keep a supply of water, nonperishable foods and a manual can opener handy.
Why Outages OccurWhy Outages Occur
ED2 has been providing reliable, local, responsive electric service to Pinal County for over 80 years. Even so, there are occasions when electricity is not available to some customers. Here are some of the common causes of outages.
• High winds • Heavy rain
• Lightning • Cars hitting poles
• Fallen trees • Equipment failures
The moment an outage is reported, teams of ED2 experts go into action—day or night, weekday or weekend. Our crews are on call 24-hours-a-day, 365-days-a-year, and we’re proud of their fast and effective emergency response. If you experience an outage, you can be sure we will restore your power as quickly as possible.